Θέσεις Εργασίας

 

 
Technical Reporting Expert - Nicosia

The role:
We are currently looking for a Technical Reporting Expert, who will create the technical reporting framework. Additionally, to produce such technical reports, which facilitate the efficient and timely tracking of projects, budgets and performance within the Technology division, according to the MTN overall strategic targets and guidelines.

Responsibilities:

  • Responsible for project communication management through presentations and executive reports.
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  • Coordinates with the project coordinators and the various stakeholders to report project implementation progress.
  • Prepares reporting input templates to collect data that are necessary for reports from the various data owners.
  • Works with the various data owners to timely collect the necessary data for preparing reports, either ad-hoc or on a scheduled basis.
  • Manages and prepares Technology Performance reports, Service Provider reports, Product Development reports.
  • Works directly with the CTIO for preparation of Technology presentations and progress reports.
  • Facilitates in the communication of Technology matters, both internally and externally.
  • Prepares and/or reviews monthly, quarterly and annual Reporting Packages as required.
  • Prepares technical consolidated reporting for internal and external users.
  • Facilitates the preparation of reports requested by other divisions or bodies.
  • Prepares Group reporting, including monthly management packs, ensuring they are completed in line with Group deadlines.
  • Identifies, analyses and reports relevant measures that track progress towards corporate goals, including driving the appropriate use of performance metrics.

Knowledge/Education:

  • Postgraduate degree in Electrical Engineering or Computer Science or Accounting/Finance or Business Administration.
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  • PMP Certification will be considered as an advantage.
  • Minimum 3 years of experience in a similar position, with proven high quality presentation and reporting skills.
  • Deep knowledge of Microsoft Excel skills, including v-looks and pivot tables is essential.
  • Deep knowledge of Microsoft Power Point and Word.
  • Experience in budgeting and budget planning including development of annual budgets, forecasting and variance analysis.
  • Excellent data presentation skills and ability to write clearly and concisely.
  • Fluent written and spoken English language.

All interested candidates should send their CVs to career@mtn.com.cy stating the job title in the subject line. Applications close on 4 August, 2017.

Service Center Manager - Nicosia

The role:
We are currently looking for a talented Service Center Manager. The successful candidate will be managing the 3rd Party Service Center, executing the operational and tactical plans of the support organization while satisfying customer and business needs. Also, will be managing all procedures regarding the devices delivered to the service center for repairing.

Responsibilities:

  • Implementing guidelines and ensuring quality of procedure and process.
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  • Quality of service delivery as per pre-set procedures.
  • Suggests and participates in the implementation of new solutions and technologies in order to meet customer expectations and maintain a high-quality level in the Service Center Department. 
  • Ensuring that the guidelines are followed for the smooth cycle of the departmental procedure.
  • Ensure that the policies and procedures between MTN and Authorized service centers are adhered and implemented.
  • Prepares a departmental budget, identifying operational and personnel requirements to achieve departmental objectives.
  • Manages the work of a team and develop training plans for staff and contributes to the performance objective setting process.
  • Communicates with other departments and management to resolve problems and expedite work.
  • Makes recommendations for staff development and improvement of customer related procedures.
  • Attend and execute any tasks assigned by the Retail and Commercial Senior Manager.

Knowledge/Education:

  • Bachelor's degree in Business Administration or Electronics.
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  • 6 years previous experience in supervisor or managerial role of After Sales Support in related field.
  • Advanced computer skills (high level in Excel, Power Point). 
  • Advanced knowledge of GSM technology and services.
  • ERP Knowledge.
  • Fluent written and spoken Greek and English.

Applications:

All interested candidates should send their CVs to career@mtn.com.cy stating the job title in the subject line. Applications close on 4 August, 2017.

Application Developer (PHP, Oracle) - Nicosia

The role:
The successful candidate will be responsible to develop new software applications in accordance with the requirements. Support, trouble-shoot, administer existing third party or in house applications and follow the development and operational procedures fully. Moreover, will be responsible to complete projects within defined deadlines and support/assist other team members/remote resources/third party consultant’s when needed.

Responsibilities:

  • Develop Software Applications in accordance with requirements and development procedures.
  • Generate the requirements, design, testing and operations documents in accordance with the procedures.
  • Prepare user manuals.
  • Train developers/users.
  • Operations of existing system (in-house and/or third party), troubleshoot and support.
  • Use the suitable development tools, platforms and programming languages based on the task in hand.
  • Attend to the trainings that the line manager will decide.
  • Use designated tools to keep track of change requests, bugs, issues, version control.
  • Complete activities on time based on scheduled set by Project Manager and Line Manager.
  • Provide knowledge transfer on the developed, administered or supported applications.
  • Development and Support of Contract management application.
  • Development and support of Contract Modification applications.
  • Development and support of Customer Management system.
  • Development and support of products, services and offers.
  • Development and support of self-care portals.
  • Development and support of Rewards Management application.
  • Handles support tickets opened from internal customers.
  • Setup, monitoring and administration of systems.
  • Administration skills of a variety of webservers including Apache, IIS, Weblogic.

Knowledge/Education:

  • University education in a Computer Science.
  • 3+ years of hands on experience with programming and system analysis.
  • Strong knowledge on PHP language.
  • Knowledge on Databases and SQL (Oracle, MySQL).

Applications:

All interested candidates should send their CVs to career@mtn.com.cy stating the job title in the subject line. Applications close on 1 August, 2017.

Transmission Network Planning Engineer - Nicosia

The role:
We are currently looking for a Transmission Network Planning Engineer, who will be responsible for delivering designing, planning, dimensioning and reporting for the Transmission Networks. Furthermore, providing cost optimized, reliable and high-performance Transmission Networks solutions, according to the MTN overall strategic targets and the guidelines given by Transmission Networks Planning Manager.

Responsibilities:

  • Plans, designs and dimensions (hardware and software) the Transmission Network.
  • Calculates link budged calculation for wire or wireless connection by using advanced s/w applications.
  • Decides the most cost effecting equipment (antennas / wireless transmitters / optical sources Lasers / etc) for each solution.
  • Plan the deployment of the optical network of the company by using advance s/w applications (GIS / MapInfo / etc).
  • Instructs and authorizes configuration changes and implementation of new transmission network elements.
  • Orders hardware, features, functionalities and software releases for the TDM / IP / MPLS / Hybrid Transmission Networks.
  • Generates performance and optimization reports.
  • Generates work orders towards Network Operations and Field Operations and other departments for the execution of implementation plans and configuration changes.
  • Prepares customer solutions in the Transmission Networks.
  • Participates in the acceptance tests of new elements and features in the Transmission Networks, during the First Office Application Phase.
  • Contacts vendors, exchanging information for software and hardware upgrades.
  • Analyzes overall network impact of proposed configuration changes.
  • Studies new technologies and proposes improvements in the Transmission Network.
  • Documents network configurations, maintaining an updated library with the configurations of the network.

Knowledge/Education:

  • Postgraduate degree in Engineering, Topography or Computer Science, preferably with a specialisation in Telecommunications or Networks.
  • At least 2 years in SDH or MPLS networks.
  • Very good knowledge of SDH and MPLS MUXes / MW theory / Fiber Optic theory.
  • Good knowledge of mobile network concepts, architectures and communication flows.
  • Good knowledge of LAN/WAN switching/routing technologies and protocols.
  • Capability to generate and analyse measurement reports.
  • Fluent written and spoken Greek and English.
  • Very strong analytical skills.

Applications:

All interested candidates should send their CVs to career@mtn.com.cy stating the job title in the subject line. Applications close on 1 August, 2017.

IP Networks Planning Expert Engineer - Nicosia

The role:
We are currently looking for an IP Networks Planning Expert Engineer, who will be responsible for the delivery, design, planning, dimensioning and reporting for the IP Networks, providing cost optimized, reliable and high performance IP Networks, according to the MTN overall strategic targets.

Responsibilities:

  • Plans, designs and dimensions (hardware and software) the IP Networks.
  • Assists Sales during presales visits to corporate customers and designs solutions to meet their requirements.
  • Plans, designs and dimensions (hardware and software) the NMS systems.
  • Prepares detailed configuration instructions.
  • Designs and dimensions the intra- and inter-connectivity with other networks and/or high level elements of the network (e.g. BSC, RNC, MSS, MGW, GGSN, DSLAM, BRAS).
  • Instructs and authorizes configuration changes and implementation of new IP Backbone element, DSL, Fiber Optic solutions and NMS.
  • Orders hardware, features, functionalities and software releases for the IP Networks and NMS.
  • Generates performance and optimization reports for the IP Networks.
  • Generates work orders towards Network Operations and Huawei MS for the execution of implementation plans and configuration changes.
  • Participates in the acceptance tests of new elements and features in the IP Networks and NMS, during the First Office Application Phase.
  • Contacts vendors, exchanging information for software and hardware upgrades.
  • Analyzes overall network impact of proposed configuration changes.
  • Studies new technologies and proposes improvements in the IP Networks and NMS.
  • Documents network configurations and corporate solutions, maintaining an updated library with the configurations of the network.

Knowledge/Education:

  • Postgraduate degree in Electrical/Electronic/Computer Engineering or Computer Science, preferably with a specialization in Telecommunications or Networks.
  • Minimum 3-4 years of experience in a similar position in an ISP.
  • Certified in at least one of CCNP or JNCIP.
  • Good knowledge of LAN/WAN switching/routing technologies and protocols.
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  • Good knowledge of BGP, IP/MPLS, OSPF, L2VPN, L3VPN.
  • Good knowledge of network security technologies and practices.
  • Good knowledge of network migration testing procedures.
  • Working experience preferably on Huawei, Juniper or Cisco equipment.
  • Knowledge of mobile and fixed/DSL network concepts, architectures and communication flows.
  • Knowledge of VOIP.
  • Capability to generate and analyse measurement reports.
  • Good knowledge of IPv6 will be considered as an advantage.
  • Basic knowledge of Unix or Linux will be considered as an advantage.
  • Fluent written and spoken English.

Applications:

All interested candidates should send their CVs to career@mtn.com.cy stating the job title in the subject line. Applications close on 1 August, 2017.

Access Networks Planning Engineer - Nicosia

The role:
We are currently looking for an Access Networks Planning Engineer, who will be responsible for the designing, planning, dimensioning and reporting activities related to the mobile access networks. Additionally, the Access Networks Planning Engineer will be providing cost optimized, reliable and high performance mobile access networks, according to the MTN overall strategic targets and the guidelines given by the Access Network Planning Manager.

Responsibilities:

  • Issues the design, planning and dimensioning (hardware and software) of the mobile access networks (incl. BSCs, RNCs, BTS, NodeBs and eNodeBs).
  • Prepares all necessary configuration details of elements that the team is responsible for.
  • Reviews the configuration changes that were sent to MSP concerning the mobile access networks elements.
  • Helps in preparing the necessary design and configuration for the implementation of new nodes.
  • Prepares performance reports.
  • Reviews optimization proposals from MSP and ensures that they are aligned with the MTN strategy and interests.
  • Follows up with MSP the optimization of underperforming cells and problematic areas.
  • Prepares configuration changes and implementations of new elements in the mobile access networks.
  • Helps in the preparation of ordering of hardware, features, functionalities and software releases for the mobile access networks.
  • Participates and validates the acceptance tests of new elements and features in the mobile access networks, during the First Office Application Phase.
  • Monitors overall network impact of proposed configuration changes.
  • Studies new technologies and proposes improvements in the mobile access networks.
  • Documents network configurations and solutions, maintaining an updated library with the configurations of the network.

Knowledge/Education:

  • BSc (Bachelor) in Computing Science or Engineering, Master preferably in Telecommunications or Networks.
  • 2-3 years experience in Mobile Radio Networks.
  • Good knowledge of mobile network concepts, architectures and communication flows.
  • Good knowledge of mobile radio and access networks optimization concepts and processes.
  • Good knowledge of switching protocols, e.g. SS7, SIGTRAN.
  • Good knowledge of LAN/WAN switching/routing technologies and protocols.
  • Capability to generate and analyse measurement reports.
  • Good knowledge of Unix or Linux.
  • Fluent written and spoken Greek and English.

Applications:

All interested candidates should send their CVs to career@mtn.com.cy stating the job title in the subject line. Applications close on 1 August, 2017.

Database Administrator  - Nicosia

The role:

We are looking for a Database Administrator who will be responsible to manage the Oracle, MSSQL, MySQL and other types of databases under his responsibility. Furthermore, will provide support to various applications that will be assigned to him such as ERP and Campaign Management.

Responsibilities: 

  • Follows all the operational procedures in the support of databases and applications.  Assists to develop and optimize these procedures.
  • Ensures databases and applications are backed up properly and data is available for restorations when needed.
  • Assists Development, Service Delivery and other teams in company in their operations in writing, optimizing, executing their database queries.
  • When needed also administers the servers that databases and applications are running on.
    • Ensures all databases are catalogued in an inventory, which is always up to date.
    • Ensures that user access is configured properly, in line with company policies, processes and procedures (PPP).
    • Enables needed auditing actions.
    • Tunes databases, administers applications according to best practices, operational guidelines and PPPs.
    • Monitors disk usage, capacity, performance, logs, user activity, security related activity, error logs.
    • Takes proactive measures to ensure smooth operation of databases.
    • Performs backup of databases and applications in line with backup PPP.
    • Performs database/data restorations.
    • Support and trouble shoot operations of the databases and applications when required
    • Utilize suitable connectivity, development, administration and monitoring tools.
    • Provides assistance to direct or indirect users of databases and applications in his area.
    • Perform system administration tasks for systems under his responsibility.

Knowledge/Education:

  • University education in a Computer Science or mathematics related field (mathematics, engineering, physics, etc).
  • 3-5 years of hands on experience with database development.
  • Oracle database administration.
  • MySQL, MSSQL administration knowledge.
  • Very good knowledge of SQL, PL/SQL.
  • Unix/Linux System administration.
  • Oracle Exadata Administration.
  • Oracle Enterprise Manager Administration.
  • Oracle Audit Vault Administration.
  • Windows system administration.
  • A high-level programming language (Java, VB.Net, PHP, etc.).
  • Good analytical skills.
  • Very good command of Greek and English language.

Applications:

All interested candidates should send their CVs to career@mtn.com.cy stating the job title in the subject line. Applications close on 26 July, 2017.

Enterprise Services Manager - Nicosia

The role:

We are currently looking for a talented Enterprise Services Manager for our head offices in Nicosia, Cyprus. As an Enterprise Services Manager, you will be in charge of managing the Enterprises Services Section, which is responsible for managing the CRM, ERP, Document Management and Business Process Management systems.

Responsibilities: 

  • Manages the workflow within the Section, the distribution of work between resources for system/application integrations.
  • Responsible for the analysis, design, development and deployment of middleware/internal/3PP integrations.
  • Responsible for the construction, updates and upholding for contracts, SLA and KPIs.
  • Responsible for the automation of business processes through systems.
  • Allocates tasks according to requirements, team responsibilities and staff capabilities.
  • Identifies to the business any external (e.g. regulatory, security) requirements in own specialist area, which could have an impact on the business and suggests specific tasks/functions, in order to minimize any risk of non-compliance.
  • Produces plans according to overall business planning and ensures business matters are properly represented.
  • Coordinate activities involving other functions in order to insure successful completion of cross functional projects.
  • Responsible for the maintenance of applications and management tools version control.
  • Follow up the security level, and ensure that security and integrity procedures are applied according to the set procedures.

Knowledge/Education:

  • BSc (Bachelor) in Computing Science or Engineering, MBA or Masters will be considered as advantage.
  • Minimum of 6 years’ experience in Software Development and IT Systems Integrations (especially in CRM system), 2 of which in a managerial level.
  • Strong knowledge of application analysis and programming.
  • Knowledge of infrastructure and network technologies and principles.
  • Knowledge of systems, OS and RDBMS.
  • Knowledge of business management principles, enterprise practices and project management methodologies.
  • Advanced communication and interpersonal skills.
  • Understanding of external best practice in specialist field.
  • Understanding of CRM, order management, provisioning, billing and service level support.
  • Understanding telecom technology, telecom networks, telecom definitions and telecom principles will be considered as an advantage.
  • Fluency in English.

Applications:

All interested candidates should send their CVs to career@mtn.com.cy stating the job title in the subject line. Applications close on 23 July, 2017.

International Roaming Coordinator (Carrier and Roaming Department) -  Nicosia

The role:
We are looking for an International Roaming Coordinator for our Carrier and Roaming Department. The ideal candidate must be able to support the definition of MTN Cyprus roaming strategy and to manage roaming retail & wholesale P&L end to end.

Responsibilities:

  • To drive & deliver roaming roadmap, revenues, manage costs, monitor regulatory environment, manage roaming relations & negotiations with foreign operators and drive customer satisfaction for roaming.
  • To ensure and oversee efficient and smooth operational execution of all roaming processes & contracts.
  • To oversee and provide accurate and sufficient commercial & financial reporting for all areas of responsibility.
  • To provide the needed information and intelligence to the CS Manager in order to help define the retail and wholesale strategy of the roaming department.
  • To follow up on competition and provide analysis and information on the internal and external roaming market.
  • To have an active role in the regulatory environment by following up all roaming related subjects of the local regulator or international regulatory bodies (I.e GSMA).
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  • To coordinate the various internal business units in order to deliver the MTN Cyprus roaming products.

Knowledge/Education:

  • Bachelor Degree Marketing or Business Administration or Finance or equivalent.
  • At least 4 years of Roaming experience in the telecommunications industry would be considered as an advantage.
  • Knowledge of B2B relationships & understanding of regulatory framework and processes will be considered as an advantage.
  • Experience in roaming products and services and understanding of the regulatory environment will be considered as an advantage.
  • Excellent analytical and reporting skills.
  • Understanding of business finance including budget management.
  • Excellent MS Office (PowerPoint, Excel).
  • Fluency in English language.

Applications:

All interested candidates should send their CVs to career@mtn.com.cy stating the job title in the subject line. Applications close on 4 August, 2017.