Θέσεις Εργασίας

Area Manager - Nicosia

The role:

We are currently looking for a talented Area Manager for the MTN Retail stores. The successful candidate will be managing the stores of Nicosia, Larnaca and Paralimni area to ensure a high standard of customer service and an exceptional customer experience.

Responsibilities:

  • Assists in establishing and ensures adherence to performance standards for MTN Stores in area of responsibility.
  • Ensures compliance of established procedures and practices for MTN Stores.
  • Facilitates the management the day to day activities and operations of MTN Stores.
  • Manages and implement short, medium and long terms projects that are related to Stores.
  • Perform detailed store audits in area of responsibility.
  • Maintain efficient cooperation with other internal departments to ensure a high quality of customer experience.
  • Secure efficient shop layout i.e., merchandising standards, product availability, cleanliness, proper execution of the employees’ time schedules.
  • Establish and build strong relationships with in-store management and staff during in store visits.
  • Ensure that the brand is merchandised well to deliver a strong visual presentation. Implement high visual standards in line with brand and merchandising guidelines.
  • Be aware of competitive promotional activity.
  • Must have a visual eye and attention to detail.
  • Responsible for ensuring that the staff adhere to the appropriate sales techniques, practices and behaviours through monitoring and continuous feedback.

Experience / Knowledge:

  • University Degree or College Diploma on Business Management Field.
  • Minimum 4 years hands-on sales experience and customer operations.
  • Knowledge of general business procedures, sales and marketing.
  • Strong leadership and management skills.
  • Knowledge of contracts preparation and follow up.
  • High level of understanding for services and products.
  • Computer proficient.
  • Knowledge of GSM technology and services.
  • High degree of commercial awareness.
  • Fluent in written and spoken Greek and English language.

Applications:

All interested candidates should send their CVs to career@mtn.com stating the job title in the subject line. Applications close on 29 April, 2018.

Customer Experience Specialist - Call Center & Online Support - Nicosia

The role:

We are currently looking for a Call Center & Online Support Specialist. The successful candidate will be responsible for supporting the supervision and leadership of the Call Center Outsourced operations and the Online Support team.

Responsibilities:

  • Supervise and coordinate activities of employees engaged in customer service activities.
  • Trains and instructs staff and ensure all documentation including customers databases are updated according to the rules.
  • Work within defined systems and processes and suggest processes to improve customer care level.
  • Analyze data when required to support the team/department performance.
  • Produce timely customer related reports for area of responsibility.
  • Lead the team to achieve pre-established objectives.
  • Control and follow up the task distribution among the members of the team.
  • Ensure that subscribers service request(s) are executed according to company policies and procedures.
  • Follow up difficult cases and insure their resolution in the most efficient manner.
  • Communicate and coordinate with other departments in order to better serve the subscriber aiming towards customer excellency.
  • Ensure Social Media high quality response, support and community management.
  • Proceed with quality observation checks for Outsourced Call Center agents in collaboration with Q&T to ensure high levels of support.
  • Visit the Outsourced Call Center for monitoring purposes.

Experience / Knowledge:

  • University degree.
  • Minimum 1 year in relevant position.
  • Knowledge of Call Centers & Customer Support Operations.
  • Social Media knowledge.
  • Fluent written and spoken Greek and English.
  • High Level of understanding of GSM and Internet Network.
  • Able to understand customer support in telecoms.
  • Advanced computer skills.
  • Understanding of reports and statistics.
  • Understanding of customer procedures, operation and CRM systems.
  • Customer Service oriented.
  • Flexibility to travel abroad.

Applications:

All interested candidates should send their CVs to career@mtn.com stating the job title in the subject line. Applications close on 29 April, 2018.

Customer Experience Specialist - Collections - Nicosia

The role:

We are currently looking for a Collections Specialist. The successful candidate responsible for ensuring that all related collection activities, dunning processes, credit controls, billing adjustments are accurately and efficiently executed.

Responsibilities:

  • Supervise and coordinate activities of employees engaged in customer service activities.
  • Trains and instructs staff and ensure all documentation including customers databases are updated according to the rules.
  • Work within defined systems and processes and suggest processes to improve customer care level.
  • Analyze data when required to support the team/department performance.
  • Produce timely customer related reports for area of responsibility.
  • Lead the team to achieve pre-established objectives.
  • Control and follow up the task distribution among the members of the team.
  • Communicate and coordinate with other departments in order to better serve the subscriber.
  • Communicate with Outsourced Call Center for issues and information sharing.
  • Risk/fraud responsibilities.
  • Monitor process of reviewing the status of overdue accounts through reports provided by the IT- Billing Team.

Experience / Knowledge:

  • University degree.
  • Minimum 1 year in relevant position.
  • Knowledge Customer Support Operations.
  • Fluent written and spoken Greek and English.
  • High Level of understanding of GSM and Internet Network.
  • High sense of urgency, ownership.
  • Great attention to detail.
  • Advanced computer skills.
  • Excellent analytical and reporting skills.
  • Understanding of customer procedures, operation and CRM systems.
  • Customer Service oriented.

Applications:

All interested candidates should send their CVs to career@mtn.com stating the job title in the subject line. Applications close on 29 April, 2018.

Customer Experience Order Delivery Manager - Nicosia

The role:

We are currently looking for a talented Customer Experience Order Delivery Manager. The successful candidate will be ensuring that the Activation, Number Portability & Indexing and Scanning teams meet their objectives and that individuals within the teams are motivated and possess the skills necessary to carry out all their duties in order to provide operational efficiency and customer excellency.

Responsibilities:

  • Prepare Policies and Procedures for the proper, efficient and smooth operation of the Services Delivery Department in order to achieve company’s goals and objectives.
  • Manage the work of the team and ensure that all tasks are efficiently and effectively completed according to the company’s policies and procedures (e.g. financial, regulatory requirements etc).
  • Motivate, coach and lead teams to ensure that individuals possess the skills and capabilities required to deliver team objectives.
  • Evaluate the training needs of the team and develop training plans.
  • Communicate with other departments and management to resolve problems and expedite work.
  • Ensure that quality of service is maintained at the agreed standards through communication of targets, effective team coaching and good workflow/ resource management.
  • Resolve non-routine complaints and handle difficult or complex customer cases /issues.
  • Maintain effectiveness of Customer operations and service levels.
  • Achieve the company targets for relevant teams.

Experience / Knowledge:

  • BSc in Business/Technical discipline with Customer Operations background.
  • Minimum 4 years’ experience in customer care management preferably within a Telecoms operator.
  • Customer Operations Experience at managerial level.
  • Business understanding.
  • Strong leadership and management skills.
  • Understanding of services and products.
  • Microsoft Office proficient.
  • Excellent analytical and reporting skills.
  • Knowledge of GSM technology and services.
  • Fluent in written and spoken Greek and English language

Applications:

All interested candidates should send their CVs to career@mtn.com stating the job title in the subject line. Applications close on 29 April, 2018.

Customer Experience Mobile Support Team Leader - Nicosia

The role:

We are currently looking for a talented and motivated Mobile Support Team Leader. The successful for the role candidate will be responsible for supervising and leading the Mobile Support team following-up and resolving subscribers' complaints and executing subscriber’s service request on mobile. Moreover, will be responsible for the implementation of collection procedures and ensuring the best quality of service and image.

Responsibilities:

  • Supervise and coordinate activities of employees engaged in customer service activities, trains and instructs his/her staff and ensure all documentation including customer’s databases are updated according to the rules.
  • Analyze data when required to support team/department performance.
  • Ensure that all databases are kept up to date and relevant to the business.
  • Coordinate the compilation of documents from multiple sources.
  • Produce timely customer related reports for his/her area of responsibility.
  • Lead the team to achieve pre-established objectives.
  • Control and follow up the task distribution among the members of the team.
  • Follow up difficult cases and insure their resolution in the most efficient manner.
  • Communicate and coordinate with other departments and operators in order to better serve the subscriber.
  • Communicate with Outsourced Call Center for issues and information sharing.
  • Ensure that internal procedures are correctly interpreted, properly maintained and effectively administered.
  • Identifies and reports major variations (alert system).
  • Set personal high standards in achieving high standards of customer satisfaction.

Experience / Knowledge:

  • University Degree.
  • Minimum 1 year in relevant position.
  • Knowledge Customer Support Operations.
  • Knowledge of business and management principles.
  • Social Media knowledge and support.
  • Ability to prepare detailed reports.
  • Excellent communication skills.
  • High Level of understanding of GSM and Internet Network.
  • Able to understand customer support in telecoms.
  • Computer Literacy (Excel, Power Point, Microsoft Outlook).
  • Understanding of CRM systems.

Applications:

All interested candidates should send their CVs to career@mtn.com stating the job title in the subject line. Applications close on 29 April, 2018.

Customer Experience Representative - Activation - Nicosia

The role:

We are currently accepting job applications for an Activation Representative. The successful for the role candidate will be responsible for receiving, processing and activating rapidly newly purchased lines and requested features/services based on the company polices / procedures and performing routine activation duties.

Responsibilities:

  • Receive study and treat contracts of new subscribers according to established procedures.
  • Activate newly purchased and port in lines and requested features/services according to established procedures.
  • Work within defined systems and processes. In addition, suggest improvements in his/hers work areas.
  • Resolve service complaints and refers grievances to designated departments for investigation.
  • Activate newly purchased lines and requested features/services according to established procedures.
  • Activate / deactivate / modify the GSM lines and other features/ services according to the customer’s request.
  • Report to Activation Team Leader any alarming complaint.
  • Prepare reports on daily basis/activations.
  • Communicate with other departments for the daily workflow. 
  • Checking of all the original contracts signed from subscribers. 
  • Informs the distributors regarding the rejected applications due to missing documents or any other problem.

Experience / Knowledge:

  • Lyceum Diploma or/& College Diploma.
  • 1-year customer service work experience will be considered as an advantage.
  • Computer Literacy (Excel, Power Point, Microsoft Outlook).
  • Fluent written and spoken Greek and English.
  • Work under pressure.
  • Basic reporting ability.
  • Able to work off own initiative.
  • Organizational skills.
  • Able to deal effectively with a variety of situations requiring tact, judgment, and poise.
  • Knowledge of GSM technology and services.

Applications:

All interested candidates should send their CVs to career@mtn.com stating the job title in the subject line. Applications close on 29 April, 2018.

Customer Experience Representative - Fixed Residential - Nicosia

The role:

We are currently looking for a Fixed Residential Support Representative, to support, follow-up and resolve subscriber complaint(s); service request(s) in order to ensure the best quality of our organization’s service and image.

Responsibilities:

  • Deals with customer by phone or in person to deal with service requests matters.
  • Resolves Billing, Service and Technical complaints and refers grievances to designated departments for investigation.
  • Work within defined systems and processes. In addition, suggest improvements in their work areas.
  • Execute subscriber’s service request(s) (change plan, add services etc.) according to company policies and procedures.
  • Modifies the features/ services according to the customer’s request.
  • Offers suggestions for a solution to a problem or customer request or provide information that may help for a solution to be found.
  • Follow up with various tickets in the specific departments.
  • Offers suggestions for improvement to reach high standards of customer satisfaction.
  • Additionally, it might be required to reply formally to customers by email and/or online (social media).

Experience / Knowledge:

  • College or University degree.
  • One (1) year of relevant work experience in customer service environment is essential.
  • Experience in telecoms sector is considered as an advantage.
  • Fluent written and spoken Greek and English.
  • Excellent verbal and written communication skill.
  • Able to work well as a member of a team.
  • Able to work on own initiative.
  • Customer Service oriented.
  • Able to work under pressure.
  • High sense of Accountability (owning customers problems).

Applications:

All interested candidates should send their CVs to career@mtn.com stating the job title in the subject line. Applications close on 29 April, 2018.

Customer Experience Representative – Number Portability  - Nicosia

The role:

We are currently looking for a talented Number Portability Representative. The successful candidate will be responsible for receiving, processing rapidly newly portability applications as per the features/services of the company policies. Carrying out the number portability procedure between the other operators acting both as donor and recipient, ensuring a high quality of customer service and the best image of the organization to the other operators.

Responsibilities:

  • Receives the applications and contracts from Sales Channels and follows procedure for port in and port out.
  • Checking of all the original contracts and applications signed by subscribers.
  • Carry out the necessary actions to follow the fixed number portability procedure according to the OCTR.
  • Work within defined systems and processes. In addition, suggest improvements in his/hers work areas.
  • Resolve service complaints and refers grievances to designated departments for investigation.
  • Communicate with other departments and operators for the daily workflow.
  • Cooperates with the related departments such as Risk and Control (internal), Business and Customer Support, MTN Stores and Business Sales to ensure high quality of customer service.

Experience / Knowledge:

  • University or College Degree.
  • 1-year relevant work experience in similar role or customer support related role is essential.
  • Experience in telecoms sector is considered as an advantage.
  • Computer Literacy (Excel, Power Point, Microsoft Outlook).
  • Report writing skills.
  • Able to work off own initiative.
  • Organizational and analytical skills.
  • Fluent written and spoken Greek and English.

Applications:

All interested candidates should send their CVs to career@mtn.com stating the job title in the subject line. Applications close on 29 April, 2018.

International & Interconnect Carrier Specialist (Fixed Term 6-month Contract) - Nicosia

The role:

We are currently looking for a talented International & Interconnect Carrier Specialist. The successful candidate will review, analyse & manage international & national interconnect costs & revenues for Voice & SMS. Also, will ensure and oversee efficient and smooth operational execution of all interconnect (National & International) processes & contracts.

Responsibilities:

  • Prepare and support budgeting, forecasting and month closing process and provide financial and interconnect administrative support and detailed reporting.
  • Generate and optimize Voice & SMS interconnect/transit revenues through commercial management & negotiation with partners.
  • Manage, review, update the budget templates ensuring costs & revenues are according to targets and compare actuals vs target.
  • Conduct commercial and financial analysis and present results.
  • Proactive research and speedy communication of results and recommendations to the relevant areas to build a competitive advantage.
  • Identify and exploit new opportunities to grow the business further.
  • Strive to automate processes and procedures wherever possible.

Experience / Knowledge:

  • University Degree in Accounting, Financial Management, Business Administration or equivalent.
  • Experience in similar position will be considered as an advantage.
  • Familiarity of telco-related environment.
  • Project management understanding.
  • Financial acumen ideally coupled with Finance operations experience.
  • Knowledge of B2B relationships & understanding of regulatory framework and processes.

Applications:

All interested candidates should send their CVs to career@mtn.com stating the job title in the subject line. Applications close on 29 April, 2018.

Customer Service Point (CSP) Representative - Nicosia, Limassol, Larnaca, Paralimni

The role:

We are currently accepting job applications for our Retail stores in Nicosia, Limassol, Larnaca and Paralimni. The job is on a part-time contract basis. The CSP Representative enjoys a dynamic and high energy work environment. Responsibility to provide an outstanding customer experience in the retail store by assisting new and existing customers.  As a member of a store team, they will strive toward helping the store achieve its financial and customer service goals.

Responsibilities:

  • Promote and sell the Company’s products and services; Provide quality customer service and support to existing and prospective clients.
  • Offer efficient & effective after- sales service.
  • Assist with all functions within a retail store in compliance with MTN’s policies and procedures.

Knowledge/Education:

  • School Leaving Certificate (final grade >15).
  • University Degree or College Diploma will be considered as an advantage.
  • At least 6 months experience in retail or another environment with a strong customer focus will be considered as an advantage.
  • Fluent written and spoken Greek and English.
  • Ability to work flexible hours, including weekends.
  • Excellent written and verbal communication skills.
  • Professional, energetic and positive attitude.
  • Able to deal effectively with a variety of personalities.
  • Able to adapt to changing circumstances.
  • Must be able to stand for long periods of time on the sales floor.
  • Basic knowledge of GSM technology and services; basic PC literacy skills.

Applications:

All interested candidates should send their CVs to career@mtn.com stating the job title in the subject line. Applications close on 29 April, 2018.

Enterprise Resource Planning System Administrator - Nicosia

The role:

We are currently looking for a talented ERP System Administrator. The successful candidate will be responsible for the day to day administration and maintenance of the ERP application.

Responsibilities:

  • Administrate, support, troubleshoot and maintain ERP system
  • Analyze, troubleshoot, and resolve issues reported by the team
  • Analyzing business processes for sub-optimal performance, communicating findings clearly and effectively and working with cross functional teams to make recommendations for improvement
  • Participate in meetings with client subject matter experts (SMEs) to elicit, clarify, and confirm business requirements
  • Create and maintain existing documentation (configuration, test scripts, functional specs for reporting and integration)
  • Working across teams to clearly define and document business process requirements and priorities
  • Facilitating workshops/interviews to elicit existing business process steps and flow
  • Designing new business processes and re-engineering existing business processes
  • Driving the creation and implementation of standard work across teams and locations

Knowledge/Education: 

  • University degree in Computer Science, Engineering, Information Technology or related field
  • Previous experience will be considered as an advantage
  • Good Knowledge of SQL will be considered as an advantage
  • Knowledge of Business Process Modeling Notation (BPMN) and Business Process Execution Language (BPEL) would be considered as an advantage
  • Proficiency with Microsoft Office applications (MS Word, Excel, PowerPoint, Project and Visio)
  • Excellent analytical skills
  • Excellent verbal and written communication skills
  • Self-motivated
  • Ability to work under pressure and meet deadlines
  • Fluency in both written and spoken English

Applications:

All interested candidates should send their CVs to career@mtn.com stating the job title in the subject line. Applications close on 29 April, 2018.

Business Continuity Manager - Nicosia

The role:

We are currently looking for a Business Continuity Manager (BCM) for our head offices in Nicosia, Cyprus. As a Business Continuity Manager, you will be responsible to develop, implement and manage MTN’s Business Continuity Management programme and ensure that the programme is implemented, monitored and maintained across the entire organization, on an on-going basis to consistently minimize business continuity risk within the organization.

Responsibilities:

  • Identify and address legal and regulatory requirements and contractual obligations for business continuity.
  • Overall accountability and responsibility for BCM policy implementation, review and update.
  • Overall responsibility for implementation and maintenance of Business Continuity Management programme.
  • Raise the level of BCM awareness and training within MTN.
  • Overall accountability of maintaining the documentation appropriate to size and complexity of the organisation.
  • Overall accountability of monitoring the performance of business continuity capability of the organisation.
  • Manage costs associated with business continuity.
  • Plan and organise Management Review of BCM at periodic intervals and follow up for the implementation of preventive, corrective and continual improvement actions identified during the Management Review.
  • Ensure that the BCM programme is exercised as per the defined plans and schedules.
  • Provide assistance to the business with test plan development, execution and assessment of the test results.
  • Assess reported incidents that have impacted or may have affected MTN’s ability to recover, ensuring incidents are tracked and closed with proper action and relevant BCM documentation updated as per revision policy with the lessons learnt.
  • Maintain and review all critical incidents that have occurred and the corresponding resolution timeframe, and apprise relevant stakeholders of the same.
  • Regularly liaise with the business departments to challenge the suitability and reasonability of the recovery strategies.
  • Ensure that the continuity requirements for new projects have been identified and approved.  Ensure that the requisite policies and standards are developed.
  • Monitoring, action and closure of actions on the BCM Risk Register.
  • Reporting on the progress of business continuity risks as per MTN’s reporting requirements.
  • Report on the status of BCM implementation and capability as per MTN’s reporting requirements.

Knowledge/Education:

  • Degree in Telecoms, IT or Risk Management.
  • Certification – CBCI or CBCP or AMBCI or MBCI or MBCP.
  • 3 – 5 years experience in implementing business continuity management, disaster recovery and crisis management plans, with at least two (2) years’ experience in the telecommunication industry.
  • A strong background in IT, business and risk management is an added advantage.
  • Project management training or experience, with proven competency in executing large projects, on-time and within budget.
  • Experience leading and managing high-performance multidisciplinary workgroups or teams to meet goals across multiple projects.

Applications:

All interested candidates should send their CVs to career@mtn.com stating the job title in the subject line. Applications close on 29 April, 2018.

Human Resources Business Partner - Nicosia

The role:

How do you think it would feel to tell people that you work for the fastest growing multinational telecommunication company in Cyprus?  Become a part of our Human Resources (HR) team and find out!! We are currently looking for a Human Resources Business Partner for our head offices in Nicosia, Cyprus.
The HR Business Partner works at both a strategic and operational level to manage all HR areas affecting working environment, performance management, employee development, retention, etc.

Responsibilities:

  • Consult business unit managers on all human capital related topics: organizational design and talent acquisition, performance management and effectiveness, compensation and engagement, talent development, etc.
  • Work closely with management and employees to improve work relationships, build morale and increase productivity, motivation, and retention.
  • Provide support to business areas on people matters relating to performance and assist in disciplinary and grievance cases.
  • Support Managers with appropriate tools and knowledge to effectively manage the training and development of their teams.
  • Plan and implement appropriate HR programs and projects to support business needs such as induction and mentoring programs, trainings, career planning.
  • Provide training/coaching as required.

Knowledge/Education:

  • Bachelor’s Degree in HRM or related field. Additional qualifications e.g. HRM, CIPD will be considered as an advantage.
  • Minimum of three years proven work experience on a HR Generalist position.
  • Experience of developing HR strategy in line with business needs.
  • Proven experience of managing and implementing projects/programs and strategic change initiatives.
  • Excellent Communication Skills.
  • Excellent people management skills.
  • Analytical and goal oriented.
  • English literacy is required.

Applications:

All interested candidates should send their CVs to career@mtn.com stating the job title in the subject line. Applications close on 29 April, 2018.

VAS Operations Engineer - Nicosia

The role:

We are currently looking for a talented VAS Operations Engineer. The successful candidate will Responsible for the operation, configuration implementation and maintenance of the VAS network & applications, incl. IPTV.

Responsibilities:

  • Operation, maintenance, and administration of VAS network & applications.
  • Reporting various KPIs related with VAS network & applications.
  • Design & implement VAS products & services.
  • Integration, testing & commissioning of VAS projects.
  • Coordination, supervision and support with all VAS vendor’s services and solutions.
  • Perform testing, acceptance & evaluation for new or existing end devices (e.g. mobile smartphones, xDSL & Mobile CPEs) that will deliver MTN services to the end subscriber.
  • Act as engineer on duty for high priority incidents related to the VAS services. Provides 24/7 weekly on call support towards VAS network & services.
  • Ensure quality, up-to-date documentation exists for all service arrangements.

Experience/Knowledge/Skills:

  • Operating systems (Unix, Linux, Windows platforms).
  • Databases administration (Oracle & SQL).
  • Programming & scripting skills.
  • Operation, Maintenance, & troubleshooting skills.
  • Various technologies & protocols familiarization (such as SS7, SIP, DSL, GSM//UMTS/LTE, IP et al).
  • Solid understanding of an IPTV network.
  • Planning, problem solving, organizing, presentation, communication & interpersonal skills.
  • Knowledge sharing.
  • IT/Telecoms service understanding.
  • SMS, MMS, Voicemail solutions familiarization.

Educational background:

  • Bachelor’s or Master degree in Computer Science, Electronics, Computer Engineering, Information Systems, Digital Systems, Telecoms, Communications Engineering, Software Engineering or any related field.
  • CISCO, Linux/Unix, Oracle, PHP or any relative certification will be considered as an advantage.
  • Fluent written and spoken Greek and English.

Work Experience:

  • Any experience in the field will be considered as advantage.

Applications:

All interested candidates should send their CVs to career@mtn.com stating the job title in the subject line. Applications close on 29 April, 2018.

Billing Engineer  - Nicosia

The role:

We are currently looking for a talented Billing Engineer. The successful candidate will be in charge of operation, configuration, implementation and maintenance of Billing systems.

Responsibilities:

  • Identify any problem in the Retail, Wholesale and Roaming billing systems, solve routine problems and refer unusual problems to the Billing Manager as appropriate.
  • Complete scheduled operation batch jobs on time.
  • Check running processes and their corresponding logs and take actions as per the procedures.
  • Complete all internal and external billing training required and provided by the billing supplier, consultant or internal instructor, to advance in area billing operations and monitoring.
  • Check and close billing help desk tickets whenever possible and support lower levels.
  • Perform revenue assurance test scenarios for Wholesale operations.
  • Quality, performance and reliability of Billing systems and corporate customer satisfaction for designed solutions.
  • Testing of any solutions provided by vendor for quality.
  • Implement documented policies, processes and procedures.
  • Contributes in the development of products and services.

Knowledge/Education:

  • BSc (Bachelor) in Computing Science or Engineering - MBA or Master’s will be considered as advantage.
  • Minimum of 2 years’ experience in the Billing function of a service provider or 4 years of relevant IT experience.
  • Strong computer skills with knowledge of SQL, DB, Unix/Linux, scripting.
  • Understanding order management, provisioning, billing, rating and service level support, product development.
  • General overview of telecommunication network protocols and principles.
  • Capability to generate and analyse measurement reports.
  • Billing generation & assurance principles.
  • Fluent in written and spoken Greek and English language.

Applications:

All interested candidates should send their CVs to career@mtn.com stating the job title in the subject line. Applications close on 29 April, 2018.

Business Intelligence Senior Manager - Nicosia

The role:

We are currently looking for a BI Senior Manager for our offices in Nicosia, Cyprus. The BI Senior Manager will be responsible for the data governance, the loading, processing and availability of data and reports under company’s requirements. He/she will also be responsible for the design, deployment, monitoring and operation of data-warehouses, reporting portals and reporting dashboards, inhouse and by using third-party vendor platforms.

Responsibilities:

  • Management of the workflow within the Section, the distribution of work between resources and vendors for system/processes/reports/loading/application integrations/developments.
  • The development of BI applications and other software applications.
  • The integrity of data and on-time loading to data warehouses.
  • Maintenance, administration and operation of data warehouses, OBIEE and dashboard technologies.
  • Design of database spaces, aggregations, data structure, consolidation and reconciliations.
  • Development of reports, Data analysis, ETLs, Kettles, reconciliations in accordance to requirements, within given deadlines.
  • Preparation of user manuals.
  • Support and troubleshoot operations of systems.
  • The tools to keep track of change requests, bugs, issues, and version control.

Knowledge/Education:

  • University Degree in Computer Science or Business or Mathematics related field (Engineering, Physics, etc.).
  • Minimum of 10 years’ experience in data management and/or analytics and/or data warehouse development, 4 of which in a managerial level.
  • Comprehensive and recent experience directing data architecture adoption across multiple change programs.
  • Able to translate business drivers and priorities into suitably aligned data strategies, tactics and plan.
  • Database development, report creation.
  • Capability to model data.
  • Experience in architecture frameworks, such as TOGAF, Zachman, MODAF etc.
  • Proven extensive knowledge of SQL, PL/SQL.
  • Understanding of the data market, including MDM, Data Lakes, Data Vault, Data Warehouses etc.
  • Experience in OBIEE will be consider an advantage.
  • Experience in BI tools will be consider an advantage.
  • Telecom industry experience will be considered an advantage.
  • Fluency in both written and spoken English.

Applications:

All interested candidates should send their CVs to career@mtn.com stating the job title in the subject line. Applications close on 29 April, 2018.

Assistant Shop Supervisor - Limassol

The role:

We are currently looking for a talented Assistant Shop Supervisor. The successful candidate will provide quality customer service and support to subscribers and prospective clients. Furthermore, support the day to day jobs within the shop under the supervision and direction of the CSP Supervisor.

Responsibilities:

  • Deal with any enquiries and complaints and monitor customer service.
  • Provide the subscriber or prospective client with requested and necessary information according to company policies and procedures.
  • Resolves billing or service complaints and refers grievances to designated departments for investigation. Follow up the progress.
  • Completes contracts forms, prepares change of records, and registers correct item codes.
  • Attend trainings and meetings required by the company.
  • Apply cash collection policy and daily reconciliation with Finance.
  • Prepare weekly sales reports in coordination with the store’s supervisor.
  • Be constantly informed about competitor’s products and services (strengths and weaknesses).
  • Give feedback to supervisor and manager about customer comments, complaints, our services, competition moves, etc.
  • Meet sales and other targets (bill payments, modifications, etc.).
  • Keep the shop in proper condition and follow brand guidelines as per merchandising objectives.
  • Put together the rotas and shifts in coordination with the store’s supervisor.

Knowledge/Education:

  • University Degree or College Diploma (Business Management, Marketing, Social or Economic studies) will be considered as an advantage.
  • 1 or 2 years of experience in Retail environment.
  • Proven previous work experience as a team leader or Supervisor.
  • Exceptional leadership potential with the ability to work well with others in a motivational manner.
  • Fluent written and spoken Greek and English.
  • Basic knowledge of GSM technology and services.
  • Russian language will be considered an asset.

Applications:

All interested candidates should send their CVs to career@mtn.com stating the job title in the subject line. Applications close on 29 April, 2018.

Legal Advisor - Nicosia

The role:

We are currently looking for an experienced Legal Advisor to join our team in Nicosia. As a Legal Advisor you will be responsible to handle various legal matters, certain regulatory matters of the company and represent the company in various authorities.

Responsibilities:

  • Monitoring commercial operations while ensuring day to day compliance with legal and regulatory framework.
  • Drafting, reviewing and negotiating various commercial agreements.
  • Managing litigation.
  • Perform compliance health checks, audits and policy writing.
  • Advising on law related issues.

Knowledge/Education:

  • Law Degree.
  • Essential 3-4 years of work experience in an in house and/or in a law firm position.
  • Knowledge of telecommunications legislation will be considered as an advantage.
  • Member of Cyprus Bar Association would be considered as an advantage.
  • Good contextual understanding of the local business environment.
  • Excellent communication skills in Greek and English.
  • Excellent team player who will take ownership.
  • Very good analytical and problem-solving skills.
  • Good attention to detail and strong organizational skills.
  • Ability to work under pressure and meet deadlines.

Applications:

All interested candidates should send their CVs to career@mtn.com stating the job title in the subject line. Applications close on 29 April, 2018. 

Business Support Representative - Nicosia

The role:

We are currently looking for Business Support Representative. The successful candidate will be responsible for answering Business customer/prospective customers queries and complaints, solving Business customer problems over the phone and ensuring that the customer is satisfied.

Responsibilities:

  • Answering customers calls and solving / escalating customer problems through.
  • Registering all calls and problems to CRM.
  • Providing the caller with requested and necessary information according to company policies and procedures.
  • Informing subscribers and prospective customers about existing and new products and services.
  • Work within defined systems and processes and suggesting improvements their working areas.
  • Giving feedback and report of any alarming complaint

Experience/Knowledge:

  • Bachelor’s Degree in Business Administration or related field.
  • Previous work experience in customer focused position will be considered as advantage.
  • Fluent written and spoken Greek and English.
  • Excellent verbal communication skills.
  • Good knowledge of GSM and fixed technology services.
  • Good analytical skills.
  • Able to work on shifts.
  • Microsoft Office literate.

Applications:

All interested candidates should send their CVs to career@mtn.com stating the job title in the subject line. Applications close on 29 April, 2018.