Θέσεις Εργασίας

Systems Consultant (Limassol)

The role:
We are currently looking for a Systems Consultant who will be responsible for the day-to-day operations, implementation of new systems, Network Systems and Server/PC support for IBSCY Ltd clients.

Responsibilities: 

  • To be responsible for the right use of the computer facilities of the company and that the users are following the IT policy of the company.
  • Ensures proper support to all Clients during business hours.
  • Ensures support to Junior Systems Consultants if necessary.
  • Ensures proper maintenance of computer hardware of company clients based on the maintenance agreement and instructions by the Professional services director.
  • Ensures that computer hardware is updated and/or replaced when needed after the approval of the Professional services director.
  • Reports any problems to the Professional Services Director in order to resolve it immediately.
  • Provides full support to the customers regarding their software and hardware.
  • Determines causes of equipment malfunctions, involving both hardware and software, and reports to the Professional Services Director.
  • Develops and maintains procedures governing the operation and maintenance of the computer systems, including hardware, software and printers throughout the Company and clients with maintenance agreement.
  • Reviews all new hardware from users and coordinates their requirements with the capabilities of the computer system.
  • Maintains current hardware equipment inventory and evaluates existing equipment to determine efficiency and quality.

Knowledge/Education:

  • University degree in Computer Science or IT related.
  • No professional experience is necessary.
  • Technical Professional Certifications will be considered as an advantage (e.g. Microsoft, HP, VMware, etc.).
  • Will be considered as an advantage, Knowledge of MS Technologies like Windows 2012 R2, O365, Azure, Active Directory, RDS.
  • Will be considered as an advantage, Knowledge of networking principles, HP Servers, storage and virtualization Technologies ( e.g. Hyper V and VMware).
  • Ability to handle multiple tasks/projects under tight deadlines.
  • Excellent communication skills to communicate with internal and external customers.
  • Excellent customer service skills.
  • Ability to work independently with minimal supervision.
  • Self-motivated leadership.
  • Energetic and motivated.
  • Fluent in Greek and English language.

Applications:

All interested candidates should send their CVs to career@mtn.com.cy stating the job title in the subject line. Applications close on 3 March 2017.

HR Administrator (Nicosia)

The role:
How do you think it would feel to tell people that you work for the largest telecommunication company in Cyprus?  Become a part of our Human Resources (HR) team and find out! We are currently looking for an HR Administrator to work within our dynamic HR department.

Responsibilities: 

  • Assist in the recruitment process such as cv screening, applicant tracking, coordinating the pre-boarding of new hires (interview scheduling, employment background check process, new hire document coordination), etc.
  • Assist in the planning of Human Resources events such as career fairs.
  • Maintain and update all employee records (employee files, reporting, filling, etc.).
  • Support in the entire employment cycle (new starter pack, induction, probation review, leaver administration).
  • Coordinate the administration of trainings and subsidies.
  • Support employee general queries.
  • Handle the employee benefits (Medical Fund, Life Insurance, Provident Fund, etc).
  • Deal with ad-hoc projects and offering support to the HR team when required.

Knowledge/Education:

  • Bachelor’s Degree in Human Resources or a business-related discipline.
  • Previous administrative and/or HR experience will be considered as an advantage.
  • Ability to maintain confidentiality and openness to others’ ideas and exhibits willingness to try new things.
  • Strong attention to detail and strong organizational and record keeping skills.
  • Ability to prioritize and organize workload and manage time to meet deadlines.
  • Excellent interpersonal and customer-facing skills.
  • Proficient in Microsoft Office Suite.
  • Proven high-quality writing and proofreading experience in both Greek and English.

Applications:

All interested candidates should send their CVs to career@mtn.com.cy stating the job title in the subject line. Applications close on 3 March 2017.

Database Administrator (Nicosia)

The role:
We are looking for a Database Administrator who will be responsible to manage the Oracle, MSSQL, MySQL and other types of databases under his responsibility. Furthermore will provide support to various applications that will be assigned to him such as ERP and Campaign Management.

Responsibilities: 

  • Follows all the operational procedures in the support of databases and applications.  Assists to develop and optimize these procedures.
  • Ensures databases and applications are backed up properly and data is available for restorations when needed.
  • Assists Development, Service Delivery  and other teams in company in their operations in writing, optimizing, executing their database queries.
  • When needed also administers the servers that databases and applications are running on.
  • Ensures all databases are catalogued in an inventory, which is always up to date.
  • Ensures that user access is configured properly, in line with company policies, processes and procedures (PPP).
  • Enables needed auditing actions.
  • Tunes databases, administers applications according to best practices, operational guidelines and PPPs.
  • Monitors disk usage, capacity, performance, logs, user activity, security related activity, error logs.
  • Takes proactive measures to ensure smooth operation of databases.
  • Performs backup of databases and applications in line with backup PPP.
  • Performs database/data restorations.
  • Support and trouble shoot operations of the databases and applications when required.
  • Utilize suitable connectivity, development, administration and monitoring tools.
  • Provides assistance to direct or indirect users of databases and applications in his area.
  • Perform system administration tasks for systems under his responsibility.

Knowledge/Education:

  • University education in a Computer Science or mathematics related field (mathematics, engineering, physics, etc).
  • 3-5 years of hands on experience with database development.
  • Oracle database administration.
  • MySQL, MSSQL administration knowledge.
  • Very good knowledge of SQL, PL/SQL.
  • Unix/Linux System administration.
  • Oracle Exadata Administration.
  • Oracle Enterprise  Manager Administration.
  • Oracle Audit Vault Administration.
  • Windows system administration.
  • A high level programming language (Java, VB.Net, PHP, etc.).
  • Good analytical skills.
  • Very good command of Greek and English language

Applications:

All interested candidates should send their CVs to career@mtn.com.cy stating the job title in the subject line. Applications close on 7 March 2017.

Application Developer (Nicosia)

The role:
The successful candidate will be responsible to develop new software applications in accordance with the requirements. Support, trouble-shoot, administer existing third party or in house applications and follow the development and operational procedures fully. Moreover, will be responsible to complete projects within defined deadlines and support/assist other team members/remote resources/third party consultant’s when needed.

Responsibilities: 

  • Develop Software Applications or features in accordance with requirements and development procedures.
  • Generate the requirements, design, testing and operations documents in accordance with the procedures.
  • Prepare user manuals.
  • Train users of the system.
  • Do the operations of existing system (third party or in house), troubleshoot and support.
  • Complete activities on time based on scheduled set by Project Manager and Line Manager.
  • Provide knowledge transfer on the developed, administered or supported applications.
  • Development and Support of Contract management application.
  • Development and support of Contract Modification applications.
  • Development and support of Customer Management system.
  • Development and support of products, services and offers.
  • Development and support of MTN self care portals.
  • Development and support of Rewards Management application.
  • Development and support of applications running on .Net framework.
  • Development and support of .Net integration web services.
  • Development and Support of applications running on Java technology.
  • Setup, monitoring and support of systems.
  • Development of Java integration web services.
  • Development and Support of applications running on PHP technology.
  • Development of PHP integration web services.

Knowledge/Education:

  • University education in a Computer Science.
  • Minimum 3 years of hands on experience with programming and system analysis.
  • Knowledge of a variety RDMS systems including Oracle, MYSQL and MSSQL.
  • Administration skills of a variety of webservers including Apache, IIS, Weblogic, Glassfish.
  • Knowledge of a variety of IDE’s such as Netbeans, visual studio and eclipse.
  • Strong knowledge on Java and/or SQL and/or other high level programming language.
  • Experience with CDRs and ETLs will be consider an advantage.
  • Very good knowledge of English and Greek language.

Applications:

All interested candidates should send their CVs to career@mtn.com.cy stating the job title in the subject line. Applications close on 7 March 2017.

Residential Fixed Support Representative (Nicosia)

The role:
We are currently looking for a Residential Fixed Support Representative, to support, follow-up and resolve subscriber issues and service request(s) in order to ensure the best quality of our organization’s service and image.

Responsibilities: 

  • Deals with customer by phone or in person to deal with service requests matters.
  • Resolves Billing, Service and Technical complaints and refers grievances to designated departments for investigation.
  • Work within defined systems and processes. In addition, suggest improvements in their work areas.
  • Execute subscriber’s service request(s) (change plan, add services etc.) according to company policies and procedures.
  • Modifies the features/ services according to the customer’s request.
  • Offers suggestions for a solution to a problem or customer request or provide information that may help for a solution to be found.
  • Follow up with various tickets in the specific departments.
  • Offers suggestions for improvement to reach high standards of customer satisfaction.
  • Additionally, it might be required to reply formally to customers by email and/or online (social media).

Knowledge/Education:

  • College or University degree.
  • One (1) year of relevant work experience in customer service environment is essential.
  • Experience in Fixed services and products will be considered as an advantage.
  • Fluent written and spoken Greek and English.
  • Excellent verbal and written communication skill.
  • Able to work well as a member of a team.
  • Able to work on own initiative.
  • Customer Service oriented.
  • Able to work under pressure.
  • High sense of Accountability (owning customers problems).

Applications:

All interested candidates should send their CVs to career@mtn.com.cy stating the job title in the subject line. Applications close on 7 March 2017.

IPTV Commercial Specialist (Nicosia)

The role:
We are looking for an IPTV commercial specialist, who will be accountable & responsible for the design and delivery of an optimized TV product experience for our customers through the design, development & management of products & services in line with the agreed functional and commercial requirements. Hands on experience is required to follow-up partners deliveries and validate proof of concept results. Experience with agile way of working is an asset.

Responsibilities: 

  • Development of overall product & related ecosystem strategy for IPTV products.
  • Defining and executing the Roadmap for the IPTV products aligned to the Consumer Strategy & Segment.
  • Application of regulatory guidelines and mitigation of risk stemming from 3rd party services deployment.
  • Provide input into price plans, tariff regulatory compliance and commercial health of the IPTV product portfolio.
  • Define proposition details for the IPTV products & ecosystem including Customer Experience, Features & benefits & where appropriate, recommend the Pricing Structure.
  • Responsible for the management of content ingestion in IPTV platform for the specific content items.
  • Leading the rollout and optimization of IPTV products in conjunction with Consumer broadband products.
  • Development of new business opportunities in line with the overall commercial product roadmap.
  • Partner Management and negotiation with Third parties to deliver innovative and compelling products and services for our customers.
  • Lead & participate to discussions with internal & external partners.
  • Test & validate the results of the implemented solutions.
  • Be able to analyze existing problems in depth, in cooperation with other teams.
  • Cross-functional resource co-ordination and implementation.

Knowledge/Education:

  • Degree level education. The ideal candidate should have adequate IT or Computer Engineering background to understand the specifics of the market. The position’s responsibilities however assume a mostly commercial role.
  • 3-5 years’ IPTV product management in a large consumer focused, fast paced organization.
  • In-depth knowledge of TV products and services and TV business mechanics, particularly in a European context and preferably across multiple geographies.
  • Exposure to telecommunications/IPTV environment.
  • A hands on experience is required to follow-up partners’ deliveries and validate proof of concept results.
  • Specialized product knowledge.
  • Excellent Communication/Interpersonal skills.
  • Very good knowledge of Microsoft suite (excel, power point).
  • Experience with cross-functional teams that include IT, Finance, Engineering, IPTV platform experts.
  • Excellent command of the English and Greek language.
  • Excellent ability to work collaboratively.

Applications:

All interested candidates should send their CVs to career@mtn.com.cy stating the job title in the subject line. Applications close on 23 March 2017.

Terminals and After Sales Manager (Nicosia)

The role:
The successful candidate will be responsible for managing the retail purchasing department, product planning and execution throughout the product lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with technical, sales and marketing to ensure revenue and customer satisfaction goals are met.
Responsible for the after sales support of all hardware distributed though MTN retail channels.
The Terminals and After Sales Manager’s job also includes ensuring that the product supports the company's overall strategy and goals which involves influencing and shaping strategic direction of the business.

Responsibilities: 

  • Managing the retail purchasing department.
  • Product planning and execution throughout the product lifecycle, including: gathering and prioritizing product and customer requirements.
  • Defining the product vision, and working closely with technical, sales and marketing to ensure revenue and customer satisfaction goals are met.
  • Responsible for the after sales support of all hardware distributed though MTN retail channels.
  • Ensuring that the product supports the company's overall strategy and goals which involves influencing and shaping strategic direction of the business.

Knowledge/Education:

  • Bachelor's degree in Business Administration or Engineering / Computer Science.
  • MBA will be considered an asset.
  • Minimum 3 years’ Managerial experience in Retail Commercial position or Operator Terminals position or Terminal Wholesaling position.
  • Terminals after Sales related position will be considered as an advantage.
  • Branded experience within a Marketing and Sales environment.
  • Excellent interpersonal skills including tact and diplomacy.
  • Proficient in word processing and excel spreadsheets.
  • Excellent analytical skills.
  • Excellent negotiation skills.
  • Excellent track record of developing and launching products.
  • Fluent written and spoken Greek and English.

Applications:

All interested candidates should send their CVs to career@mtn.com.cy stating the job title in the subject line. Applications close on 23 March 2017.

PhD / Early Stage Researcher (ESR) position

DESCRIPTION OF THE POSITION:
PhD position 1 (MTN-1): Cognitive terminal-tracking and transmission profile selection schemes with partial information of the network topology (WP1 & WP4).

The work of the ESR will be concerned with: 

  • Project Title and Related WPs: Cognitive terminal-tracking and transmission profile selection schemes with partial information of the network topology (WP1 & WP4).
  • Objectives:
    • Study SotA techniques for distance and angle of arrival estimation
    • develop novel terminal tracking techniques based on MIMO beamforming
    • design semi-autonomous transmission profile selection strategies that exploit location information, and
    • optimize the proposed solutions in the context of popular content placement and delivery
  • Expected Results:
    • Gain training on SotA techniques for location estimation in massively distributed MIMO systems
    • develop innovative techniques for extracting critical knowledge of the network topology
    • design location-aware beamforming and transmission profile selection techniques and optimize their performance for popular content delivery
  • Planned secondment(s): Host: UOY, Supervisor: A. Burr, Timing: M34, Length: 6 months.
    • Acquire training on PHY aspects and antenna design for 5G and Beyond systems
    • propose novel strategies that combine waveform design and transmission profile selection with partial knowledge of the network topology
    • follow related academic seminars

The PhD enrollments are under very attractive employment conditions and competitive salaries offered in Marie Curie Initial Training Networks, as adjusted for Cyprus. The selected ESRs will join MTN technology department and have a unique opportunity to pursue a career in mobile communications. Working in this ambitious research project, should lead the ESRs to the successful completion of a doctoral degree, together with a very strong joint multidisciplinary research training program in the field of emerging mobile networks. The planned mobility among six EU countries and eight institutions is a plus of the two job positions.

We are looking for highly motivated, enthusiastic junior scientists, with a preferential background in mobile networks and network virtualization. Previous experience in fields directly related to the specific positions is a plus. Industry experience in mobile operator or vendor environment will be highly considered Excellent research skills and analytical abilities are required, fluency in English (both spoken and written), proactive communication skills and problem solving as part of a team, strong record keeping, great work ethic and initiatives are essential characteristics.

Candidates must also meet the following criteria:

  1. be in the first four years (full-time equivalent research experience) of their research careers;
  2. be of any nationality, but not having resided or carried out their main activity in Cyprus for more than 1 year in the past 3 years;
  3. have a degree that in their country gives access to a PhD;
  4. have not yet been awarded a doctoral degree.

To apply for these positions, please download and fill the SPOTLIGHT Application Form from HERE and send it along with a motivation letter, full CV, degrees, recommenders’ contact details (up to 3), and any other relevant documents, at career@mtn.com.cy and itn.spotlight@gmail.com not later than 2 April 2017.