Simply click on the question you'd like us to answer, and our reply will pop right up for you.

• What do I need to sign a contract?
  • With a contract you’ll need to choose a Service Provider who will look after your connection to the MTN network. Once you’ve chosen your Service Provider, selected your Price Plan and chosen a mobile phone, signing the contract is the last step. You’ll be asked to provide some or all of the following details:
    Personal Contract
    
    1. ID Document
    2. Proof of Physical address (previous telephone bill, electricity bill etc)
    
    Business Contract
    
    1. Company order form
    2. ID of person signing the contract
    
    
• What do I dial if I'm looking for a number?  
• Dial 11811 from an MTN phone.
  
  1. This service also helps you with national directory information.
  2. The calls made to Directory Enquiries are charged at € 0.273 / £ 0.16  (+VAT) per call
  
  
• What is my Voicemail password?  
• To change your pin, dial 121 and follow the recorded voice prompts.
  
  
• What is my PUK number?
  • To retrieve your PUK number so that you can unblock your phone please contact 136.
    
    
• How do I send an SMS?
  • To find out more about accessing this service, billing and more visit our SMS section
    
    
• How does Voicemail work?
  • To find out more about accessing this service, billing and more visit our Voicemail section.