Frequently Asked Questions

What do I need to sign a contract?

With a contract you’ll need to choose a Service Provider who will look after your connection to the MTN network. Once you’ve chosen your Service Provider, selected your Price Plan and chosen a mobile phone, signing the contract is the last step. You’ll be asked to provide some or all of the following details:
Personal Contract

1. ID Document
2. Proof of Physical address (previous telephone bill, electricity bill etc)

Business Contract

1. Company order form
2. ID of person signing the contract

What do I dial if I'm looking for a number?

Dial 11811 from an MTN phone.

1. This service also helps you with national directory information.
2. The calls made to Directory Enquiries are charged at € 0.273 (+VAT) per call

What is my Voicemail password?

To change your pin, dial 121 and follow the recorded voice prompts.

What is my PUK number?

To retrieve your PUK number so that you can unblock your phone please contact 136 (free of charge when calling from MTN line).

How does Voicemail work?

To find out more about accessing this service, billing and more visit our Voicemail section.