Mobile Number PortabilityKeep your number when switching to MTN. Switching from another network to MTN does not mean that you need to change your existing number… you just need to “port” it.
How much does it cost and how long does it take?The Mobile Number Portability procedure is free of charge and it takes up to 4 business days to be completed. You can use your GSM line during this time without any interruptions. During the 14 days we will let you know the when and from where to collect your new MTN SIM card. At this time we will also be helping you to complete a Subscription contract along with choosing the plan and services that best suit your needs. Where should i go to port my number?You can visit any MTN service centre or a selected retail outlet where a Mobile Number Portability request form will be filled out with the help of an MTN representative.
What will i need to bring with me?European Union citizen: - Your identification card along with
- Our latest GSM line telephone bill, the one that you wish to port, (only for a pay monthly subscription)
Non European citizen: - Your passport and
- Your latest GSM line telephone bill, the one that you wish to port, (only for a pay monthly subscription)
If you are representing a legal entity, you will need to bring the following: - Company’s Certification of Registration from the Register of Companies
- The Authorisation certificate of the person signing the application
- Identification card of the person signing the application
- And the most recent GSM line telephone bill of the number being ported, (only for a pay monthly subscription)
- Shareholders certificate/ certificate of directors
Should you wish to port your number and need more help or advice please contact our customer care centre at 136 (free of charge when calling from MTN line)and we will be more than willing to discuss any queries that you may have.
* If you wish to cancel the MNP procedure for your GSM line, you will have to do so within 2 business days of filling your application form. If the application is cancelled after the two business days from the submission of your application a cancellation fee of € 17 (inc.VAT) will apply.
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