MTN VoiceMail

The MTN Voicemail service is a way for someone to communicate with you when you are unable to take a call. The service is enabled by default to all subscribers of MTN contract plans and prepaid and you can enjoy it FREE of charge!


The caller can leave a voice message in your voicemail when:

  • your mobile phone is off or out of network
  • you are unable to answer a call
  • your line is busy
  • you have your all you calls diverted to your voicemail

Then, the caller will automatically connect to your voicemail to leave you a voice message and MTN will send you an SMS informing you that you have a new voice message in your voicemail.

To listen to your voice messages:
To listen to your voice massages, call 121 and dial your 4 digit password. If you want to listen to your voice messages from another phone line, call 0035796121121, dial your phone number, then your 4digit password and follow the instructions:

  • Press 1 to listen to your messages
  • Press 4 to listen to the message again
  • Press 5 for the date and time the message was received
  • Press 6 to proceed to the next message
  • Press 7 to delete the specific message
  • Press 8 to save the specific message
  • Press * to return to the previous menu
  • Press 0 for assistance

Your voice messages can remain in your voicemail for a specific time period:

  • new voice messages you have not heard yet, are kept in your voicemail for 10 days
  • new voice messages that you have heard but did not delete, will remain in your voicemail for 24 hours
  • if you wish, you can store up to 20 messages of 30’’ each. The saved voice messages, will remain in your voicemail for 14 days

To leave a voice message to someone else’s voicemail:
Dial 121 and then add the phone number of the person you wish to contact.

How can I record a personal welcoming message for my voicemail?
To record a personal voicemail welcoming message, call 121 and follow the instructions below:

  • Press 2 for personal options
  • Press 2 for the welcome menu
  • Press 2 for the personal welcoming message options
  • Press 2 to record your personal message
  • Press 3 to save your recorded message
  • Press 4 to exit the menu

Choose the time you want to precede the call diverting to the voicemail:
You can set the time you want to precede the automatic call diverting to the voicemail. The time increases / decreases per 5 seconds. The maximum “delay” time is 30 seconds.
To set the delay time dial:
**61*96961002*11*ΧΧ#  [CALL]

XX = delay seconds
Example: to set the delay to 10 seconds:
**61*96961002*11*10# and press CALL

To cancel forwarding to voicemail:
##61*11# [CALL]

To check the status of call forwarding (when there is no reply):
*#61*11# [CALL]

To cancel all forwarding to voicemail (when there is no reply, your line is busy or unreachable):
##002# [CALL]

To activate your MTN Voicemail service:

Call 121 from your mobile, select your preferred language, dial your 4 digit password and press #

You can then choose the call divert option from the menu.

Charges

 

Calls to 121 

 (to listen your voicemail box)

Calls

to voicemail from a different number 

(ex. 12396222222)

Call Forwarding to voicemail

(when the calling party is connected to your voicemail)

PostpaidFREE€0.0847/minute

FREE

Business ChoiceFREE€0.0289/minute 
PrepaidFREE€0.084/minute

FREE

All above prices include VAT.

Note: When travelling abroad, the respective roaming charges apply. Find out more here


For more information contact the MTN Call Center at 136.