Stolen Handsets

Procedure for listing your handsets to the Stolen Handsets list

If your handset is stolen, you can follow the steps below to maximize the possibilities for it to be found by the police.

  1. Report that your handset as stolen to the police and provide them with the handset’s IMEI*
  2. Submit the ”Certificate of Loss” that will be issued by the police and present your ID card at any MTN Store


*IMEI (International Mobile Equipment Identity) is a unique 15 digit number, which means that is different for each handset. Υπάρχουν There are 3 ways to find out what your handset’s IMEI is:

  1. By dialling *#06#. You will see on the screen the specific hadset’s IMEI. For BlackΒerry devices the IMEI can be found at "Options" -> "Status"
  2. On the sticker at the back side of the device, underneath the battery
  3. On the handset’s box