Roam Like at Home

No roaming charges as of June 1st when travelling in EU countries

As of June 1st, all MTN subscribers who travel in European Union (EU) and European Economic Area (EEA) countries, will enjoy their communication without any concerns for roaming charges, when using their mobile phone. According to the European Regulation “Roam Like At Home”, all roaming charges cease to apply and the travellers will be able to use their mobile lines exactly the way they do while in Cyprus, without any additional charges.

“Roam Like At Home” applies in all 28 EU and EEA countries: Austria, Belgium, Bulgaria, France, Germany, Denmark, Greece, Estonia, United Kingdom, Ireland, Spain, Italy, Netherlands, Croatia, Cyprus, Latvia, Lithuania, Luxembourg, Malta, Hungary, Poland, Portugal, Romania, Czech Republic, Slovakia, Slovenia, Sweden, Finland, Iceland, Liechtenstein and Norway.

I am a mobile telephony subscriber. What should I be aware of:

I have ΜΤΝ 4G Smart/MTN PayMonthly/MTN Business Voice contract plan. How much will I be charged when I make calls to Cyprus, while travelling in EU and EEA countries?

Nothing more than your monthly fee. The airtime minutes of the calls you make towards Cyprus and any other EU country, will be deducted from your plan’s inclusive airtime minutes, just like while in Cyprus.

What about when I am sending SMS?

The same applies. The SMS you send are deducted from the inclusive SMS of your plan.

What if I exceed my plan’s inclusive airtime minutes or SMS? How much will I be charged?

You will be charged the out of bundle rates, as shown in the table below. You can also find the charges at the webpage of your plan, on the “Charges” tab. On the same tab you will also find the SMS charges (which are the same regardless if you are in Cyprus or in an EU country).

I have an MTN Simple/MTN Up2U/MTN Business Choice contract plan, which does not include airtime minutes and SMS. How much will I be charged when travelling to EU countries?

For calls, you will be charged the amounts mentioned in the below table. You will also fiind the charges in the webpage of your plan, on the “Charges” tab. On the same tab, you will also find the charges for sending SMS (which are the same regardless if you are in Cyprus or in an EU country).

How much will I be charged if I am in an EU country and I receive a call from Cyprus?

You will not be charged for calls you receive.

How will I be charged if I am in an EU country and I am calling local phone numbers of the specific country?

The same applies. There will be no roaming charges for calls you make to fixed and mobile lines of the specific EU country. For example, if you are travelling to Greece and you are using your MTN line to make calls or send SMS to local Greek numbers, then the airtime minutes and SMS you use, will be deducted from the inclusive airtime minutes and SMS of your plan.

How much will I be charged if I am in an EU country and I send an MMS?

You will be charged the exact same amount as the amount you would be charged if you would send an MMS while in Cyprus.

I have free on-net minutes to communicate without cost with other MTN subscribers. Are these airtime minutes available while roaming?

Inclusive or free airtime minutes and SMS that are offered for calls and SMS between MTN to MTN numbers only, for example calls through the MTN Friends service or the MTN Family plan, are only available when the subscriber is under the MTN network in Cyprus, therefore they are not available while the subscriber is roaming. Any calls made and SMS sent, will be deducted from the inclusive airtime minutes and SMS of the plan where applicable, or they will be charged at the local rates of the specific plan.

I am a MTN PayAsYouGo prepaid subscriber. What applies for me when travelling in an EU country?

You can use your line the exact way you do in Cyprus, using the amount you credited on your line.  The charges for calls you make while you are in an EU country, are mentioned in the below table.

 

I have internet on my mobile phone. What should I be aware of:

My plan includes data volume (ΜΒ). Can I use it while I am in an EU country?

Yes, you can use your inclusive data volume, without roaming charges. The MB you will be using while in an EU country, will be deducted from you inclusive data volume.

What if I exceed my inclusive data volume?

In the event you will exceed your inclusive data volume, you will be able to activate the MTN Data Booster to continue surfing the internet, or use the internet with the out of bundle charges of your plan. You will find the charges on the “Charges” tab at your plan’s webpage. The charges are the same regardless if you are in Cyprus or in an EU country.

My plan does not include data volume but I have activated the MTN Mobile Internet service on my line? How much will I be charged in this case?

The same applies. The MB you use will be deducted from the MB of your MTN Mobile Internet service. If you exceed your data volume, then you can activate an MTN Data Booster or use the out of bundle rates of your plan.  You will find the charges at the “Charges” tab at your plan’s webpage. The charges are the same regardless if you are in Cyprus or in an EU country.

I am in an EU country, my plan does not include data volume but I want to use the internet from my mobile phone. Can I? And how much will I be charged?

You can. Just make sure that you have all the relevant settings installed on your device. The charges that apply in this case are the occasional usage charges of your plan. You will find the relevant charges at the webpage of your plan.

I am an MTN PayAsYouGo and I have the MTN PayAsYouSurf activated on my line. Can I use my data while in an EU country?

You can. You can use the service in the exact same way you do while in Cyprus.

I have ΜΤΝ Broadband in a Box. Can I use it while in an EU country?

Unfortunately, MTN Broadband in a Box plans are only available for surfing under the MTN network within Cyprus, and are not available for use while roaming.

 

The roaming / out of bundle charges for calls that will occur for each plan while roaming in EU and EEA countries as of 1st June are the following:

Contract Plan 
MTN 4G Smart€0.0864
MTN Business 4G Smart€0.0630
MTN PayMonthly€0.0864
MTN Business PayMonthly€0.0611
MTN Up2U€0.0970
MTN Business Up2U€0.0970
MTN Simple€0.0864
MTN Business Voice€0.0600
MTN Business Choice€0.0600

Rates are quoted by the minute and are charged per 20-second increments.

Prepaid Plan 
MTN PayAsYouGo€0.0788

There is an additional  €0.01 call set-up charge for each successful call.

For SMS, MMS and Data Volume, the rates mentioned in each plan apply.

 

Fair Use Policy

According to the European Regulation “Roam Like At Home”, the Fair Use Policy is implemented as follows: MTN will be monitoring the presence of the subscriber abroad as well as the subscriber's roaming consumption and if his presence and/or consumption for a continuous period of 4 months is greater than in Cyprus, then MTN will give the subscriber a 15-days notice. if usage continues to be higher during roaming, then MTN will charge an extra charge as follows:

  • €0.0381 per minute
  • €0.0119 per SMS
  • €0.0916 per MB of data